Frequently Asked Questions
Everything you need to know about our high-performance filming gear and services.
What kind of warranty comes with my equipment?
All Powerhouse Films electronics come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for professional camera rigs?
Standard shipping usually takes 3-5 business days. Due to the sensitive nature of high-end electronics, we use specialized couriers to ensure your gear arrives safely and calibrated.
What is your return policy for opened electronics?
We offer a 30-day return policy. However, opened electronics may be subject to a 15% restocking fee if they are not defective, as they require rigorous technical inspection before resale.
Do you offer technical support for setup and calibration?
Yes, every purchase includes 90 days of complimentary remote technical support. You can schedule a session with our specialists to help calibrate your sensors and software.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm or Klarna, allowing you to invest in professional gear with monthly installments.
Are the products sold on Powerhouse Films brand new?
Unless explicitly marked as 'Certified Refurbished' in the product title, all items sold on our store are factory-sealed and brand new from the manufacturer.